Who is responsible
Tradis is operated by Robina Research Pty Ltd (ABN 93 698 569 407). Questions, access or correction requests, and privacy complaints can be sent to hello@tradis.ai. We will review your request.
Information we handle
- Account details such as your email, name, sign-in method, company, country, role, language and currency preferences.
- If you choose Google sign-in, Google provides your name, email address, profile identifier and, where available, profile photo URL to create and maintain your Tradis account. The photo may appear in the account menu, and your browser may load it from Google. These details are held with authentication and account records. You can request access, correction or deletion through the route below, subject to the retention limits described here.
- Shipment and market-entry information you submit, including messages, routes, cargo, documents, quotes, partner details, decisions and supporting evidence.
- Information in requests you explicitly authorize Tradis to send and in replies received to them, including recipients, message content, attachments and delivery history.
- Technical and security information needed to operate the service, maintain a session, investigate errors and prevent misuse.
Please avoid adding sensitive personal information that is not needed for your trade task. If you provide details about another person, you are responsible for having an appropriate basis to do so.
How we use it
We use this information to authenticate you; save and recover your work; analyse the facts and evidence you provide; prepare shipment or market-entry options; operate requests you authorize; provide support; secure the service; and meet applicable legal obligations. AI-generated analysis is presented with its sources and limitations where available. It can be wrong and should be checked before a commercial, legal or customs decision.
Service providers and external parties
Tradis uses external infrastructure for hosting, authentication, database storage, email delivery and AI processing. The current technical service includes Vercel, an externally owned Supabase project and OpenAI APIs; email transports handle account mail and authorized messages. Relevant task context, including a conversation or document extract, may be sent to an AI service to provide the requested analysis. A freight or data provider, forwarder or other participant receives information only through an applicable integration or an explicitly authorized communication. A prepared draft is not a sent message, booking or payment.
Some service providers or recipients may process information outside Australia, including in the United States. Locations can vary by service and recipient, and we do not represent that all information remains in Australia. Contact us for the processing locations we can establish for a particular workflow.
Storage, security and retention
We use account controls and access rules to limit access to your data. Shipment messages, original documents, evidence and communication records may need to remain available to explain decisions and resolve disputes. Retention depends on the data type, service needs, legal requirements and provider backup schedules; we do not currently promise one universal deletion date. No internet service is completely secure. Contact us promptly if you suspect unauthorized access.
Data in your browser
Tradis stores sign-in session data, language preference and any guest demo choice in browser localStorage. A cookie remembers whether the sidebar is open. Unsent input and the state of certain actions may be held in the tab's sessionStorage to survive a refresh. You can clear these through browser controls, but doing so may sign you out or remove unsaved input and demo choices.
Your choices and requests
You can update core profile details in your account. The current self-service download covers profile information only; it is not a complete export of shipments, documents or evidence. To request access, correction, a broader export or account deletion, email hello@tradis.ai. Deletion is reviewed rather than immediate: we may need to verify the request and preserve information where law, security or legitimate recordkeeping requires it. We will explain the result and any material limits.
Changes and complaints
We may update this policy as the service changes. The effective date is shown above; we will communicate material changes through an appropriate channel. To make a privacy complaint, email hello@tradis.ai with the relevant account and issue. We will investigate and explain our response and any available correction. If you are not satisfied, you may be able to complain to the Office of the Australian Information Commissioner or another applicable regulator.